General information
BABETT
Wildersgade 49A
1408 Copenhagen K
Denmark
CVR No. 40527478
Tel.: +45 27144128
Phone hours from Monday to Friday 10am - 3pm.
Email: info@babett.dk

Please contact our Customer service, if you experience any problems with the website or your order placed on the website.

Orders
On the occasion of your purchase, we reserve the right to cancel the purchase in case of the following situations:


- Your payment details are incorrect
- Your order is places in connection with a criminal offense or unlawful activities
- There is an inadvertent error on the website, such as a payment error or the like.     

If you do not understand parts of the Terms and Conditions, please contact our Customer Service before making a purchase on the website. If one of these situations occurs we will not be liable for any form of compensation or other payments. 

Preorder ”orders”

Many of our styles are ”preorder” and therefore we have some general information on how to handle this kind of order. Once you have placed your preorder and the period for preordering is closed, the order will be accepted by Babett. When we have accepted the preorder you will not be able to make any form of changes to the order. These kinds of changes could be size changes, style changes, material changes etc.

When you have purchased your garment, please note that there is a waiting time, since we have to place the order at our tailors, who will then begin the making of your garment. The waiting time is approx. 1-2 weeks.

If you have missed our preorder period and are interested in a style, we will do our best to see if a order is possible, however this is completely up to Babett to decide whether or not such a order is possible.

Payment
We accept the following means of payment:

Mastercard
Dankort/VISA
Visa Eletron
Maestro
American Express
MobilePay (offered to customers in Denmark)
Shoppay 

Pricing policy
Your payment will be charged once your purchase is registered in our system and has left our warehouse and shipped to you.

Delivery costs vary for each order, depending on country, freight and postage. The delivery costs will be a part of the total payment, which you will see at the end of your purchase. All of our prices on the website include taxes, VAT etc.

Currency
Danish Kroner (DKK)
Euro (EUR)
British Pounds Sterling (GBP)
US Dollars (USD) 


Shipping & Delivery
When we have shipped your order, you will receive a track & trace number with your delivery confirmation. The track & trace number may take up to 24 hours to be valid.

Duties and taxes
Please note that customers outside the EU, including Norway, may have difficulties regarding the laws on import duties and taxes. These duties and taxes are charged once the order reaches the country of delivery. It is important to know, that these charges are the costumers responsibility and that Babett has no control over the charges the costumer might face after checkout at www.babett.dk.

If you wish to gain further information you will need to contact your country’s local customs office.

Returns & Exchanges
In accordance with Danish legislation an item can be returned within 14 days of receipt. The item returned must be unused and in the original condition, which includes original packaging & tags attached. All items are exchangeable for store credit only. The customer is responsible for shipping the item back to our studio and for the return expenses. Please keep your receipt as a proof that the package was sent. If you live in Denmark, you have the possibility to stop by our showroom at Christianshavn. Once we receive the item you will be given a store credit which are valid for up to two years from the issued date. If you want to return a product, please send an email to sales@babett.dk.

Privacy Policy
At www.babett.dk you are able to sign up to our electronic newsletters, where we will include you in new campaigns, new ideas, special offers and event information. When you sign up to our newsletters you will have to give us information such as your full name, email address, postal address and telephone number.

You can choose not to receive marketing communications from us by clicking on the unsubscribe link at the bottom of our marketing emails, or by contacting us at info@babett.dk

CSR
We design unisex ready-to-wear clothes born out of the love of vintage fabrics, old curtains, table linen and forgotten dead stocks and repurpose them into shapes of modern utility wear, following a minimum waste policy and designed to last for decades.

Our vision lies within the garments. We wish to build a better tomorrow through sustainable clothing and to be a part of a sustainable movement and to upcycle old vintage fabrics into colorful clothing without producing any fabrics ourselves. This way we are not polluting the climate, we are simply repurposing old fabrics and giving them new life. 

Disclaimer
Our unique pieces are made from fabrics and materials that comes with a story. Our styles can occur with wear, repair and stains which is part of the garments overall design. 

If the garment has a default, a stain or for some reason has a tear, we will do our best to repair the garment.

Repair service
For our customers we offer a repair service for all of our garments. Repair and tailoring fees vary from garment to garment and are priced after the amount of work there will be put in it.  

For all inquiries, please contact us at info@babett.dk

Website updates
Our ambition is always for our website to be up to date and running with the latest styles, campaigns and collections. However, we cannot guarantee that all of our products, that are shown on the website, are available at the time you place your order. If it occurs that the product you have ordered is no longer available, we will make sure to contact you directly. 

When you purchase an item from our website, please note that the colors of the products can differ from their actual colors. It is important to know that Babett cannot be held responsible for this.